01423 611 130 hello@trdtru.com

PRIVACY POLICY

Tried&True respects privacy and your rights to control your personal data. To summarise this policy, it’s quite simple; we will be clear about the data we collect and why. We will protect your data and we will never sell your data to third parties.

 

This Privacy Statement (the ‘Statement’) explains the personal information we collect from you and how we will use it. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to any and all Tried&True companies, subsidiary brands and trading entities, their websites and their data collection and privacy practices.

 

Please read this Statement carefully to understand when you may provide personal information to us and how Tried&True uses and protects personal information provided. By using this website, you agree to the use of your personal information as described in this Statement. The terms ‘we’, ‘us’, or ‘Tried&True’ are each intended as reference to any and all Tried&True companies.

Tried&True is a trading name of TRD&TRU Ltd, a company registered in England & Wales. Company number 12358403. TRD&TRU Ltd are located at Suite 4.12 Windsor House, Cornwall Road, Harrogate, HG1 2PW. 

 

The information we collect about you

Each time you visit our site, we may automatically collect information about you and the device you are using, including:

  • Information about which pages you visit and which resources you use on our site
  • information about how you got to our site
  • Your internet protocol address known as your IP address which is used to connect your device to the internet
  • Your device’s operating system and platform
  • The type and version of the browser you are using
  • Browser plug-in types and versions which extend the functionality of your browser, for example Pinterest, Evernote and Adblock
  • MAC addresses which are used as network addresses for Wi-Fi and Ethernet
  • Traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
  • Location data
  • Time zone setting
  • Weblogs

 

Forms

We also collect any information you provide to us directly by filling in any of the forms on our site. 

If you sign up with us, we will also collect:

  • Your name
  • Your email address
  • Your postal address including postcode
  • Confirmation that you are over 16 years of age
  • Reason for your request to the business
  • The type of your request
  • Your relationship to the business

 

Where do we get your information from?

We collect the information you provide to us directly by filling in any of the forms on our website.

We also collect information directly from your device.  We use cookies to collect some of this information. Please see our Cookie Policy for details of the information we collect through our site.

 

Why do we need your information?

We need the information we collect automatically about your visit to our site to:

  • Administer our site
  • Improve our site to ensure that content is presented in the most effective manner
  • Allow you to participate in interactive features of our services when you choose to do so
  • Analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
  • Improve your online experience

We need the information you provide directly by filling in any of the forms to:

  • Process any Data Subject Access Requests you may have.
  • Deliver you marketing content via email, phone or mail where you have opted in to do so.

You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

 

Who do we share your information with?

We sometimes share some of your information with other organisations.

We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices).  Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Policy for more details about Google Analytics.

We also use a number of carefully selected third parties to supply us with IT products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need. We will never sell your data to third parties.

 

Where is your information stored?

Your information is generally stored on servers and filing systems in the European Economic Area which includes the UK. From time to time it may be stored in or accessed from countries outside the EEA. Where this may happen, we always make sure that there are appropriate safeguards in place, such as the model contract clauses, binding corporate rules or the EU-US Privacy Shield, to guarantee that your information – and your rights – are protected to the same high standard as under UK law.

Our site may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy notices and Cookie Policy’s and we do not accept any responsibility or liability for those notices or your use of those websites.

Unfortunately sending information via the internet is not completely secure.  Although we do what we can to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

 

How long do we keep your information for?

We only keep your information for as long as we need it. To understand how long the cookie data is retained please see our Cookie Policy.

 

Do we carry out profiling and automated decision making?

We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account.  Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Policy for more details about Google Analytics.

The profiling and automated decision-making we carry out in respect of the information we hold about you and your account is used to enable us to ensure relevant and applicable offers and promotions are sent to you by us. 

 

What rights do you have?

Under the data protection rules, you have several rights in respect of your information, which include the right to:

  • access your information
  • withdraw your consent to the processing of your information at any time
  • ask us to make changes to the information we hold about you to make sure that it is accurate and up to date
  • delete or erase your information (sometimes called the right to be forgotten)
  • stop or restrict our processing of your information
  • object to our processing your information
  • not be subject to automated decision-making and
  • request the transfer of some of the information we hold about you (known as data portability).

If you would like to exercise any of your rights, please contact us at data@trdtru.com. Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

You have the right to request a copy of the information we hold about you by sending your request in writing to us at the above address.

 

Making a complaint

If you have any questions, concerns or complaints about the way we process your personal information, please contact us at slt@trdtru.com.

If you are not happy with the way we have handled your complaint or are still concerned about our handling of your personal information, you have a right to take your complaint to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and www.ico.org.uk.

 

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Get In Touch

Contact Us

Give us a call. Write us a letter if you really want to. Or fill in that handy form there and we’ll get back to you as soon as we can.

hello@trdtru.com
01423 611 130

Windsor House, Cornwall Road,
Harrogate, Up Norf, HG1 2PW

Copyright © TRD&TRU LTD 2020

© TRD&TRU Ltd registered in England & Wales. Company number 12358403. Registered address Windsor House, Cornwall Road, Harrogate, North Yorkshire, HG1 2PW